Welcome to Tazulco. We understand that getting your items quickly is important to you, so we make every effort to process your order as fast as possible. Here is our Shipping Policy:
Shipping Methods and Costs
We exclusively use the United States Postal Service (USPS) for shipping our products to you. Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination address. The final shipping cost will be displayed at checkout before you complete your order.
Domestic Shipping (United States)
- Standard Shipping: Orders typically arrive within 3-5 business days after processing. Please note that processing time can take 1-2 business days.
- Priority Shipping: Offers faster delivery compared to standard shipping and typically arrives within 1-3 business days after processing.
- Priority Mail Express: This is the fastest domestic service, with guaranteed overnight scheduled delivery to most locations. Delivery is typically within 1-2 business days after processing.
Shipping to Canada
We also offer shipping to Canada. Delivery times and costs vary depending on the destination province and customs processing times. Please be aware that Canadian orders may be subject to import taxes, customs duties, and fees levied by Canadian authorities, which are the responsibility of the recipient.
Order Processing Time
Orders are processed during normal business hours, Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order and see the estimated delivery date.
If you have any questions about our shipping methods or costs, please contact us at [email protected].
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately at [email protected] We will work with you to resolve the issue, which may include replacing the item or issuing a refund.
Changes to Your Order
If you need to make changes to your order after it has been placed, please contact us as soon as possible. We cannot guarantee changes can be made once your order is processed, but we will do our best to accommodate your request.
Returns and Exchanges
Thank you for shopping at Tazulco! We hope you are delighted with your purchase. If, for any reason, you are not completely satisfied, we are here to help.
Returns
You have 3 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Damaged Items
If your item is damaged during transport, please contact us immediately to file a claim. We will work with you to replace the item as quickly as possible.
Contact Us
If you have any questions on how to return your item to us, contact us at [email protected].
Thank you for shopping with Tazulco. We appreciate your business!